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Daily Training Email Sample

Introduction Email to New Students

Info: Curriculum Schedule:

Hello .......

Welcome to your Virtual University!

The goal of Online IT Training is to give you "too much help" rather than too little. We are committed to offering you all of the resources, guidance and training you need - not only to get you Certified, but to do the job too!

Please note that your curriculum has a set duration of 52 weeks; your goal should be to finish the course within this duration. Although the duration may seem like a long time, we have found that work, families and life in general can be very unpredictable and often interfere with the best laid plans!

Try not to rush through. You will receive regular email from the Tutor Support Mentoring Team that is designed to assist you in your training experience. The information offered by these email messages is designed to round out and supplement what is presented in the training course material.

Keep in mind that the course material is only part of the e-Learning experience; the regular e-mail and personalised help offered by the Tutor Support Mentoring Team are powerful e-Learning tools that can significantly enhance your potential for success!

Your support is round the clock, so you can get your questions answered anytime, day or night.

You can set up emails daily weekly or as you specify to "keep you on your toes" These emails ensure that you keep to your schedule and the frequency is set by you and can be adjusted by you.

You can also arrange for your Tutor Support Mentor to send you regular email messages which are designed to give you additional information and pose questions based on the training. Although most answers to questions can be found in the course material itself, others may require a little research on your part.

The email that is sent to you will always have a prefix in the subject line identifying what the message is about. For example, the daily questions have the "Question: ... " in the subject line.

Here is a list of the prefixes we use:

Question:      A question relevant to what you are presently studying

Info:        Information not covered in the courseware or that requires extra attention

Lab:        Practice exercises performed on hardware located at our Virtual University which can be accessed remotely

Sometimes you will notice a ( ) after the subject title such as:

"Question: Tools to Live By (Technical Support: Introduction to Windows)"

The (Technical Support: Introduction to Windows) indicates that it is relevant to the course of that name.

Below are some general tips and advice:

•  Check your email at least a few times a week, otherwise you will find email's piling up. You can slow down or speed up the frequency of your email's.

•  Answer the questions and do the tasks in the email's. The questions are not designed to be hard (though there are exceptions!), they are designed to augment and enhance the e-Learning experience.

•  Don't worry if you cannot answer the questions immediately. However, if you wish to receive feedback from your Tutor Support Mentor , it is important that you answer the questions within the time allocated.

You can contact your Tutor Support Mentors as follows:

Chats

E-mail

The chatroom serves as an ideal way to get help with issues that require an immediate response.

For more technical detailed questions, email may be your best choice when a response does not need to be immediate.

Email enables us to provide you with more technical and data-rich answers to your questions. Complete answers can be provided more efficiently when you email a question.

Above all else, think of your Tutor Support Mentors as sources of information - use us!

Our goal is to provide Students with all the assistance possible, but if we do not know that you are having difficulty we cannot help you. If in doubt, ask!

Enjoy you training!

The Mentoring Team

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