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Business Skills Training Portfolio

Gain essential skills and knowledge in all areas of Business

Our Business Skills Training Portfolio gives you the opportunity to gain relevant, commercial, business and management skills which are integral to your successful career.

Having these collective business skills increases your commercial knowledge and value.

Some of the biggest companies in the UK and the USA use this training to ensure that their staff are educated and informed on the latest business skills and principles.

These skills and knowledge enhance your career options and ensure that you are better prepared for competitive commercial environments.

You have access to your entire Portfolio from the moment you start!

This ensures you have ALL the information you need, whether it is to get the job done or to work through your studies at your own pace.

You will never have to say "I don't get that part of my training until next month so I have to wait" - as everything is available and open to you from the moment you start!

So if you want to use the material to study or just to use as a reference tool when you need it during the work day, you can be sure of having the information when you need it.

We know that you will benefit from learning using these business skills training modules to help you reach your career potential.

Course Contents:

Administrative Support

Business Law

Communication

Consulting

Customer Service

e-Business

Finance and Accounting

Foundation Skills

Human Resources

Industry Foundations

Knowledge Management

Leadership

Management

Marketing

Operations

Personal Development

Project Management

Sales

Strategic Planning

Team Building

Course Code:

BUS-2

Course Duration:

12 months

Typical Study Hours:

800 - 820 hours

Course Fees:

See our Fee Guide

Course Demo:

Request an online Course Demo

Study Prerequisite:

Basic business skills and knowledge.

Business Skills Training Portfolio:

Administrative Support Curriculum:

• Advanced Skills for Administrative Support Professionals
  • Behaviour: Putting Your Best Foot Forward
  • Managing Yourself and Those Around You
  • Partnering with Your Boss
  • Communicating with Power and Confidence
• The Effective Administrative Support Professional
  • Getting Started - Administrative Support
• Overview to Effective Business Communication
• Using Effective Business Communication
• Administrative Functions
• Advancing Your Administrative Career

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Business Law:

• Fundamentals of Business Law
  • A Manager's Introduction to Business Law
  • Contracts in Commercial Transactions
  • Employment and Labour Law
  • American Business Formations in the 21st Century
  • Intellectual Property and Proprietary Rights
  • Lawsuits and Negotiations

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Communication:

• Anger Management in the Workplace
• Assertive Communication
• Building Better Work Relationships
• Business Etiquette and Professionalism
• Business Grammar Essentials
• Business Writing Essentials
• Dealing with Conflict in the Workplace
• Delivering Successful Presentations
• Effective Business Meetings
• Effective Listening Skills
• Effective Use of Feedback for Business
• Email Essentials
• Emotional Intelligence in the Workplace
• Getting Results Without Authority
• High-Impact Business Writing
• International Business Skills - Culture, Customs and Norms
• International Communications
• Interpersonal Communication Skills
• Interpersonal Communication Skills for Business
• Managing and Working with Difficult People
• Mastering Interpersonal Communication
• Meeting the Presentation Challenge
• Negotiating to Win: Getting the Results You Want
• Powerful Presentation Skills
• Professional Telephone Skills
• Telephone Skills for Business Professionals
• Writing to Maximize Business Results

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Consulting:

• Consulting with the External Client
  • Essentials of External Consulting
  • The Client-Consultant Relationship
  • Diagnosing and Planning
  • Managing Delivery
• Consulting with the Internal Client
  • Essentials of Internal Consulting
  • Internal Consulting Skills
  • Establishing a Relationship with Internal Clients
  • A Workable Solution for Internal Clients
  • Evaluating Internal Assignments
• Internal Consulting for the Technical Professional
  • The Technical Professional as Internal Consultant
  • Creating Effective Contracts
  • Using Data as a Technical Professional Consultant
  • Resistance and Technical Professional Consultants

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Customer Service:

• Managing a Customer-focused Department
• Customer Relationship Management
• Frontline Call Centre Skills
• How to Excel at Customer Service
• Inbound Call Centre Management
• Internal Customer Service
• Internal Customer Service Agent Skills
• Managing a Customer Service-Oriented Culture
• Measuring Customer Satisfaction
• Technical Support Agent Survival Skills
• Customer Support, Professionalism
• Customer Support, Skills
• Customer Support, Process
• Excelling at Customer Service
• Customer Service Representative, Professionalism
• Customer Service Representative, Skills
• Customer Service Representative, Process

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e-Business Curriculum:

• e-Business for Customer Relationship Management
  • Introduction to Customer Relationship Management
  • Electronic Customer Relationship Management
  • Data Mining
  • Profiting from Customer Relationship Management
  • Profit Networks
• e-Business Foundations
  • The Fundamentals of e-Business
  • Approaches to e-Business
  • e-Business Opportunities
  • e-Business Design
  • Building a Successful Web Site
  • e-Business Solutions
• e-Commerce Series
  • Integrating e-Commerce with Traditional Business
  • e-Commerce: B2C
  • e-Commerce: B2B
  • e-Marketplaces: B2B Exchanges
  • Customer Relationship Management in e-Commerce
  • Performance Measurement and e-Commerce Evaluation

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Finance and Accounting:

• Accounting 101
• Accounting 102
• Advanced Business Finance
• Auditing: A Practical Approach
• Business Finance for Managers
• Finance for Non financial Professionals
• Finance Fundamentals for Non-financial Professionals
• How to Read and Interpret Financial Statements
• Managerial Accounting
• Practical Budgeting for Managers
• Practical Budgeting Skills for Business
• Using Financial Statements

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Foundations Skills:

• Basic Business Math Skills
  • Whole Numbers, Fractions, and Equations
  • Decimals and Percents
  • Ratios and Averages

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Human Resources:

• Behavioural Interviewing
• Hostility and Aggression in the Workplace
• How to Interview and Hire the Right People
• HRCI/PHR Certification Program
• Human Resources Management Essentials
• Managing Diversity and Inclusiveness
• Managing Sexual Harassment Responsibly and Legally
• New Employee Orientation
• Recruiting & Retention Strategies for the Tight Labour Market
• Sexual Harassment
• HRCI/SPHR (Senior Professional Human Resource)
• Managing Diversity in the Workplace
• Effective Hiring and Interviewing
• HRCI Senior Professional in Human Resources (SPHR)
• HRCI Professional in Human Resources (PHR)
• Recruiting and Retention Strategies

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Industry Foundations:

• Doing Business with the U.S. Federal Government
• Industry Overviews: Version 1
• Industry Overviews: Version 2
• Industry Overview Series

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Knowledge Management:

• Achieving Measurable Performance Impact from Training
• Knowledge Management Fundamentals
• The 21st Century Learning Curve

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Leadership:

• 4-Dimensional Leadership
• Business Execution
• Going from Management to Leadership
• Leadership in Senior Management
• Leadership Skills for Women
• Leading from the Front Line
• Leading the Workforce Generations
• Succession Planning for the Business Environment
• Moving from Management to Leadership
• Management to Leadership

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Management:

• 360-degree Performance Appraisal
• Dealing with Conflict and Confrontation
• Essential Skills for Tomorrow's Managers
• How to Discipline Employees & Correct Performance Problems
• How to Overcome Negativity in the Workplace
• Making Change Work
• Management Excellence: Performance-Based Appraisals
• Managing Contractors and Temporary Employees
• Managing Others through Change
• Managing Technical Professionals
• Moving from Technical Professional to Management
• Negotiation Strategies for Managers
• Practical Coaching Skills for Managers
• Succeeding as a First-Time Manager
• The Consummate Coach
• The Fundamentals of Business Crises Management
• The Successful Facilitator
• Effectively Managing Top Performers
• Advanced Management Skills
• Moving into Management
• Crucial Skills for Tomorrow's Managers
• Problem Performance Management
• Using Change Process to Support Employees
• Effective Delegation
• Facilitating Successfully
• Coaching with Confidence
• The Essentials of Mentoring
• Appraising Performance

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Marketing:

• Competitive Marketing Strategies
• Online Branding Strategy
• Product Management Essentials
• Strategic Brand Management
• Strategic Marketing in Action

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Operations:

• ISO 9000:2000 Overview
• Lean Manufacturing
• Logistics Management
• Managing Customer-Driven Process Improvement
• OSHA Standards for General Industry
• Supply Chain Management
• Certified Manager of Quality/Organisational Excellence

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Personal Development:

• Achieving Balance in Your Professional and Personal Life
• Achieving Organisational Excellence Through Critical Thinking
• Breakthrough Strategies for a Web Economy
• Business Professionalism
• Creativity and Innovation
• Creativity and Innovation in the Workplace
• Fast-tracking Your Career
• Living a Balanced Life
• Managing Yourself through Change
• Overcoming Overload - Managing Memory and Time
• Planning Your Personal Finances
• Problem Solving and Decision Making
• Taking Control of Your Workday
• Working without a Net - The Business of Risk
• Taking Control of Your Time by Working More Effectively
• Business Ethics
• Handling Organisational Change
• Decision-making and Problem-solving for Business
• Doing Business Professionally
• Telecommuting and the Remote Employee

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Project Management

• Professional Project Management
  • Defining Projects
  • Essential Project Management Tools
  • Computer-assisted Project Planning
  • Defining Projects (PROJ0101)
  • Essential Project Management Tools (PROJ0101)
• Project Management for IT Professionals
  • Introduction to IT Project Management
  • Functions of IT Project Managers
  • The Life Cycle of an IT Project
  • Managing the Execution and Control of IT Projects
  • Managing Efficiencies of IT Projects
• Project Management Professional Responsibility
  • Ethics and Professional Knowledge
  • Stakeholder Interests and Cultural Diversity
• Strategic Project Management for IT Projects
  • Strategic Planning and Positioning for IT Projects
  • Strategic Approaches to Managing IT Projects
  • Estimating the IT Project Work Effort
  • IT Project Leadership, Authority & Accountability
  • Managing Multiple IT Projects
  • Cost Management and IT Project Trade-offs
• Project Management for Non-Project Managers
  • Project Management Fundamentals
  • Transitioning into a Project Management Role
  • Initiating and Planning a Project
  • Managing a Project
  • Troubleshooting and Closing a Project
• Managing Software Project Outsourcing
• Making the Right Outsourcing Decision
• Planning the Outsourcing Deal
• The Outsourcing Project
• Determining Quality Standards and Milestones
• Measuring Project Outsourcing Success

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Sales Curriculum:

• Territorial Account Sales Skills
• Field Sales Skills
• Inside Sales Skills
• Sales: A Focus on Solutions
• Sales Management
• Sales University Communication 101
• Sales University Sales Manufacturing: A Success Model
• Sales University Sales Math 101: Developing a Sales Plan for Success
• Sales University Sales Orientation: Professional Selling in the Knowledge Economy
• Selling at the Executive Level
• Strategic Account Sales Skills
• The Sales Wheel of Success - Advanced Selling Series

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Strategic Planning Curriculum:

• Competitive Intelligence
• Global Business Strategy
• How to Write a Business Case
• Strategic IT Planning
• Strategic Management
• Systems Thinking in the 21st Century
• Technology Forecasting
• The Fundamentals of Globalisation
• Value-Chain Analysis to Create Competitive Advantage
• Moving from an Operational Manager to a Strategic Thinker
• Leading and Implementing Sustainable Green Business Strategies

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Team Building Curriculum:

• 9 Traits of Highly Successful Work Teams
• Cultivating a High-performance Project Team
• How to Lead a Team
• How to Make Cross-Functional Teams Work
• Making Teams Work: Capitalising on Conflict
• Managing and Leading the Virtual Team
• Participating in a Project Team
• Participating in Teams
• High-performance Onsite and Virtual Teams
• Leading Teams

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