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Management Specialist

Project and IT Service Management Specialist

Four great in-demand Project Management and IT Service Management Certifications which will improve both your business and IT career prospects.

Stage 1: Consulting

Stage 2: Strategic Planning

Stage 3: Microsoft Exam 70-632 TS: Managing Projects with Microsoft Office Project 2007

Stage 4: Certified Associate in Project Management CAPM Exam

Stage 5: IT Infrastructure Library ITIL V3 Foundation Certificate Exam

Stage 6: IT Infrastructure Library ITIL V3 Intermediate Level: Operational Support & Analysis Certification Exam

Course Code:

PSMS-1

Course Duration:

12 months

Typical Study Hours:

220 - 230 hours

Course Fees:

See our Fee Guide

Course Demo:

Request an online Course Demo

Study Prerequisite:

Basic computer knowledge.

Additional Information for Stage 1:

• Consulting
  • Consulting with the External Client
  • Consulting with the Internal Client
  • Internal Consulting for the Technical Professional

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Additional Information for Stage 2:

• Strategic Planning
  • Competitive Intelligence
  • Global Business Strategy
  • How to Write a Business Case
  • Strategic IT Planning
  • Strategic Management
  • Systems Thinking in the 21st Century
  • Technology Forecasting
  • The Fundamentals of Globalisation
  • Value-Chain Analysis to Create Competitive Advantage

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Additional Information for Stage 3:

• Microsoft Exam 70-632 MCTS: Managing Projects with Microsoft Office Project 2007
  • Creating and Designing a Project
  • Specifying and Assigning Resources in Project 2007
  • Tracking and Reporting Progress
  • Advanced Customisation with MS Project 2007
  • Project Data Management and Performance

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Additional Information for Stage 4:

• Certified Associate in Project Management CAPM Exam
  • An Introduction to Project Management
  • Project Life Cycles and Stakeholders
  • Introduction to Project Process Groups and Initiating a Project
  • Project Planning
  • Executing, Monitoring & Controlling, and Closing a Project
  • Initiating a Project and Preparing the Project Plan
  • Project Integration: Executing and Completing a Project
  • Planning Project Scope
  • Controlling Project Scope
  • Elements of Project Time Management
  • Project Scheduling
  • Estimating Activity Costs
  • Budgeting and Controlling Costs
  • Planning for Quality
  • Performing Quality Assurance and Control
  • Elements of Project Human Resource Management
  • Implementing Project Human Resource Management
  • Communications Planning and Information Distribution
  • Performance Reporting and Stakeholder Management
  • Planning and Identifying Project Risk
  • Analysing Project Risk
  • Responding to and Controlling Project Risk
  • Planning Project Procurement and Requesting Seller Responses
  • Choosing Sellers and Administering and Closing Contracts
  • Ethics and Professional Knowledge
  • Stakeholder Interests and Cultural Diversity

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Additional Information for Stage 5:

• IT Infrastructure Library ITIL V3 Foundation Certificate Exam
  • ITIL V3 - Service Transition Processes and Principles
  • ITIL V3 - Service Design Processes
  • ITIL V3 - Service Design Fundamentals
  • ITIL V3 - Service Operation Principles and Functions
  • ITIL V3 - Service Strategy Fundamentals
  • ITIL V3 - ITIL and the Service Lifecycle
  • ITIL V3 - Continual Service Improvement Fundamentals
  • ITIL V3 - Service Strategy Processes
  • ITIL V3 - Service Operation Processes

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Additional Information for Stage 6:

• IT Infrastructure Library ITIL V3 Intermediate Level: Operational Support & Analysis Certification Exam
  • ITIL V3 OSA: Introduction to Operational Support and Analysis
  • ITIL V3 OSA: Introduction to Event Management
  • ITIL V3 OSA: Introduction to Incident Management
  • ITIL V3 OSA: Incident Management Interactions
  • ITIL V3 OSA: Introduction to Request Fulfillment
  • ITIL V3 OSA: Request Fulfillment Process Interfaces and Challenges
  • ITIL V3 OSA: Introduction to Problem Management
  • ITIL V3 OSA: Problem Management Process Interfaces and Challenges
  • ITIL V3 OSA: Introduction to the Service Desk
  • ITIL V3 OSA: Service Desk Metrics and Outsourcing
  • ITIL V3 OSA: Introduction to Functions
  • ITIL V3 OSA: Function Activities

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