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Desktop Technician

Microsoft Computer Desktop Technician

This training course combines the latest Microsoft Office Support Certifications, essential qualifications for modern PC hardware and software, plus additional Technical Support and Network training.

Course Contents:

Stage 1: Microsoft Exam 70-601 Using Microsoft Office Word 2007

Stage 2: Microsoft Exam 70-602 Using Microsoft Office Excel 2007

Stage 3: Microsoft Exam 70-603 Using Microsoft Office PowerPoint 2007

Stage 4: Microsoft Exam 70-604 Using Microsoft Office Outlook 2007

Stage 5: Microsoft Exams 70-605 Using Microsoft Office Access 2007

Stage 6: Technical Support

Stage 7: CompTIA A+ Essentials 220-601 Exam

Stage 8: CompTIA A+ 220-602 Exam

Stage 9: Network Support

Stage 10: Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Stage 11: Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Stage 12: Microsoft Exam 70-620 TS Microsoft Certified Technology Specialist (MCTS) Windows Vista Client, Configuring

Stage 13: Microsoft Exam 70-624 TS Microsoft Certified Technology Specialist (MCTS) Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops

Course Code:

CDT-3

Course Duration:

12 months

Typical Study Hours:

280-300 hours

Course Fees:

See our Fee Guide

Course Demo:

Request an online Course Demo

Study Prerequisite:

Basic PC hardware and software knowledge, Certifications, or relevant industry experience.

Additional Information for Stage 1:

• Microsoft Exam 70-601 Using Microsoft Office Word 2007
  • Getting Started with Word 2007
  • Working with Text and Paragraphs in Word 2007
  • Structuring, Editing, Saving, and Opening Documents in Word 2007
  • Printing, Help, and Automated Formatting in Word 2007
  • Working with Documents in Word 2007
  • Advanced Formatting in Word 2007
  • Advanced Document Navigation and Document Reviews in Word 2007
  • Using Tables, Charts, and Graphics in Word 2007
  • Advanced Data Manipulation Features in Word 2007
  • Advanced Document Features in Word 2007
  • Collaborative Features in Word 2007

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Additional Information for Stage 2:

• Microsoft Exam 70-602 Using Microsoft Office Excel 2007
  • Getting Started with Excel 2007
  • Manipulating and Formatting Data and Worksheets
  • Reviewing and Printing in Excel 2007
  • Excel 2007 Formulas and Functions
  • Excel 2007 Charts, Pictures, Themes, and Styles
  • Advanced Formatting in Excel 2007
  • Advanced Data Management in Excel 2007
  • Advanced Customisation in Excel 2007
  • Analysing Data in Excel 2007
  • Protecting and Sharing Excel 2007 Workbooks
  • Exchanging Data with Excel 2007

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Additional Information for Stage 3:

• Microsoft Exam 70-603 Using Microsoft Office PowerPoint 2007
  • Getting Started with PowerPoint 2007
  • Adding Graphics to Presentations in PowerPoint 2007
  • Adding Multimedia and Animations to Presentations
  • Creating Custom Slide Shows in PowerPoint 2007
  • Distributing Presentations in PowerPoint 2007

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Additional Information for Stage 4:

• Microsoft Exam 70-604 Using Microsoft Office Outlook 2007
  • Getting Started with Outlook 2007
  • Formatting and Managing E-mail in Outlook 2007
  • Using the Calendar in Outlook 2007
  • Using Contacts, Tasks, Notes, and Customising the Interface in Outlook 2007
  • Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007
  • Customising Outlook 2007 and Using the Journal
  • Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007
  • Working with SharePoint, Calendars, and Forms in Outlook 2007
  • Data Security, Archiving, and Working Offline in Outlook 2007
  • Instant, Text, and Unified Messaging in Outlook 2007
  • Business Contact Manager with Outlook 2007

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Additional Information for Stage 5:

• Microsoft Exam 70-605 Using Microsoft Office Access 2007
  • Getting Started with Access 2007
  • Basic Access 2007 Tables
  • Basic Access 2007 Forms
  • Queries and Reports in Access 2007
  • Importing and Exporting Data and Data Presentation in Access 2007
  • Advanced Data Management in Access 2007
  • Programmability and Administration in Access 2007
  • Database Administration in Access 2007

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Additional Information for Stage 6:

Technical Support:

• PC Configuration I
• PC Configuration II
• PC Diagnostics and Repair
• Safety and Preventative Maintenance
• Interaction with Customers
• Networking Support

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Additional Information for Stage 7:

• CompTIA A+ Certification Exam 220-601 Essentials
  • Installation Personal Computer Components
  • Laptop Components, Peripherals and Networks
  • Operating Systems
  • Security, Safety and Communication

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Additional Information for Stage 8:

• CompTIA A+ Certification Exam 220-602 IT Technician
  • Installing, Configuring, and Troubleshooting PC Components
  • Working with Laptops and Portable Devices
  • Understanding and Maintaining Networks
  • Maintaining Operating Systems
  • Installing and Troubleshooting Printers and Scanners
  • Managing IT Security
  • Recognising Safety Procedures, Effective Communication, and Professional Behaviour

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Additional Information for Stage 9:

• Network Support:
  • Data Communications
    • Networks and Standards
  • Enterprise Operating System Technologies
  • Networking Technologies
    • The OSI Model Part I
    • The OSI Model Part II
  • LAN Topologies and Techniques
  • Network Operations and Protocols
    • IEEE 802.5 Token Ring, IEEE Ethernet, Fast Ethernet, and Gigabit Ethernet
  • Networking Essentials
    • Data Transmission
    • Data Integrity
    • Data Security
    • Network Troubleshooting
  • LAN Media and Components
  • Networking Technologies
    • Network Devices
  • Internetworking
    • Devices
  • IntranetWare - NetWare Service and Support
    • Network Boards
    • Network Cabling
    • Mobile Support
    • Principles of Service and Support
  • Technical Support
    • Interaction with Customers
    • Safety and Preventative Maintenance

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Additional Information for Stage 10:

• Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System:
  • Installing Windows XP
  • Managing and Troubleshooting Resources
  • Managing and Troubleshooting Desktop Storage and Settings
  • Managing and Troubleshooting Devices, Drivers, Local Security and User Logon
  • Managing and Troubleshooting Network Protocols and Operating System Performance

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Additional Information for Stage 11:

• Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System:
  • Resolving Issues with the Operating System and Office Applications
  • Resolving Issues with Outlook and Outlook Express
  • Resolving Issues with Hardware and Network Connectivity
  • Resolving Issues with Internet Explorer, Application Security and Security Incidents

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Additional Information for Stage 12:

• Microsoft Exam 70-620 TS Microsoft Certified Technology Specialist (MCTS) Windows Vista Client, Configuring:
  • Installing Windows Vista
  • Configure Windows Vista Environments
  • Windows Vista Users and Groups
  • Security in Windows Vista
  • Windows Vista Network Connectivity
  • Configuring Windows Vista Applications
  • Windows Vista Maintenance and Optimisation
  • Windows Vista Mobile Computing and Troubleshooting

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Additional Information for Stage 13:

• Microsoft Exam 70-624 TS Microsoft Certified Technology Specialist (MCTS) Business Desktop Deployment: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops:
  • Introduction to Deploying Microsoft Office 2007
  • Deploying Windows Vista
  • Windows Vista Application Compatibility Toolkit
  • Windows Vista User State Migration
  • Automated Installation of Windows Vista
  • Deploying Vista using BDD 2007

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