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Microsoft Certified Desktop Support Technician MCDST Extra

The Microsoft Certification to get you started in a Support role.

Course Contents:

Stage 1: Technical Support

Stage 2: Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Stage 3: Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Code:

MCDT-2

Course Duration:

12 months

Typical Study Hours:

50-60 hours

Course Fees:

See our Fee Guide

Course Demo:

Request an online Course Demo

Study Prerequisite:

Basic PC hardware and software knowledge, Certifications, or relevant industry experience.

Additional Information for Stage 1:

• Technical Support

  • PC Configuration I
  • PC Configuration II
  • PC Diagnostics and Repair
  • Safety and Preventative Maintenance
  • Interaction with Customers
  • Networking Support

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Additional Information for Stage 2:

• Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System:
  • Installing Windows XP
  • Managing and Troubleshooting Resources
  • Managing and Troubleshooting Desktop Storage and Settings
  • Managing and Troubleshooting Devices, Drivers, Local Security and User Logon
  • Managing and Troubleshooting Network Protocols and Operating System Performance

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Additional Information for Stage 3:

• Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System:
  • Resolving Issues with the Operating System and Office Applications
  • Resolving Issues with Outlook and Outlook Express
  • Resolving Issues with Hardware and Network Connectivity
  • Resolving Issues with Internet Explorer, Application Security and Security Incidents

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